Cancellation & Refund Policy

1. Project Cancellation

The following cancellation policy applies to all projects:

• Cancellation before Project Start: If you cancel before we begin work on your project, you will receive a 90% refund of the upfront payment.
• Cancellation during Initial Planning: If you cancel during the initial planning phase, you will receive a 70% refund.
• Cancellation during Development: If you cancel during the development phase, a pro-rata refund will be provided based on the work completed.
• No Refund for Completed Work: Once work is completed or milestones are delivered, no refund will be provided.
• Advanced Stage Cancellation Fees: Cancellation during advanced stages may be subject to additional cancellation fees.

2. Refund Process

The refund process follows these steps:

• Request Submission: Refund requests must be submitted in writing.
• Processing Time: Refunds will be credited to your original payment method within 5-7 working days.
• Bank Transfer Fees: Any bank transfer fees may be deducted from the refund amount.

3. Project Termination

Projects may be terminated under the following conditions:

• Breach of Agreement: Projects may be terminated if either party breaches the agreement.
• Non-Responsive Clients: If a client fails to respond for 30+ days, the project may be terminated.
• Payment for Completed Work: In the event of project termination, payment for completed work is still required.
• Project Assets: Upon settlement of any outstanding balances, all project assets will be provided to the client.

4. Dispute Resolution

We prioritize resolving disputes amicably:

• Friendly Negotiation: Disputes will be resolved through friendly negotiation first.
• Mediation Services: Mediation services may be used if necessary.
• Legal Action: Legal action will be considered a last resort.